Reach Out to Us
Need help? Our support team can assist with account queries, verification, payments, technical issues or general feedback. Reach out any time and we’ll guide you through registration, deposits, withdrawals and bonus questions. For urgent matters use live chat or the phone line; for document uploads and detailed cases use email. All correspondence is handled in English and we follow strict data-protection practices.
| Department | Contact |
|---|---|
| Customer support | [email protected] • Live chat 24/7 • Typical email reply under 24 hours |
| General enquiries | [email protected] • Mon-Fri 09:00-18:00 • Business queries |
| Affiliate enquiries | [email protected] • Account manager assignment within 48 hours |
| Phone | +44 20 7946 0832 • Calls Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7 • Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please use [email protected] or your registered account email, include a clear subject line and provide up-to-date contact details to help us process your enquiry without delay. Attaching relevant screenshots or reference numbers speeds up resolution.
Send Us a Message
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled faster via live chat, while email requests may take a little longer. Complex cases, such as verification or payment disputes, can require additional checks and may take several days to resolve depending on their nature. We’ll keep you updated throughout the process.
Feedback
Help us improve SpinMillion by sending feedback, suggestions or ideas for the website. We read every message and use your input to refine promotions, navigation, payments and responsible gambling tools. Send comments to [email protected] or use the in-site chat. Your feedback is reviewed carefully and helps shape future updates to make the site easier and fairer to use.